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Frequently Asked Questions (FAQ)


Placing an Order

If you have a Beaming Baby Voucher, giving you money off your order, you can redeem this at the basket or the checkout.

If you have any difficulty, please contact us through the Live Chat on the Web Site, by Phone or Email us (leave a message if you are calling out of hours), and we will make sure the discount is applied to your order before despatch.

Sometimes, vouchers only apply when you order over a certain amount.

CLICK HERE to see our amazing Bio-Degradable Nappy Bulk Buy Offers.

CLICK HERE to see our wonderful Organic Baby Wipes Bulk Buy Offers.
We can only accept one voucher per order, but if you use your voucher with a bulk buy discount and order over £60 giving you free delivery, the savings can really add up!
On your voucher there will be a website link in the bottom left corner.

Type that in exactly as it's written (please note it's very important to include the last part e.g. "/gift31").

Then if you enter your name and email address you'll continue through to a page where you can choose your fantastic bundle of Eco Baby Essentials with your special discounted price shown.

Alternatively you can go to the following website and enter your special code and password there:
https://beamingbaby.co.uk/gift10

Once you have chosen your bundle and entered your details, we will send your bundle with Free Next Day Delivery!
If you have joined our Beaming Baby Angels you'll pay less than Non-Angels for many of our best-selling products including our bio-degradable nappies and wipes.

Our Angels invest £10 a month into their Beaming Baby account which they can spend whenever they want - in return for discounts, freebies, exclusive offers and more.

Find out more about Angels
Yes. If you find an item on our website cheaper elsewhere, we will do our best to match that price (excludes promotional prices).

Simply call us on 0800 0345 672 and let us know the web address of the cheaper item, and once we've verified it we can continue with your order on the phone.

CLICK HERE to view full details of our Price Match Guarantee
Absolutely! We LOVE customer recommendations, so much that if you tell your friends about us we'll give you and your friend £5 each to spend on your baby!

Simply click the link below and enter your friend's details:
£5 For Your Baby


Delivery

For UK orders, delivery is FREE for orders over £60, otherwise, £3.95.

For small orders (under 1kg), delivery costs £1.95 - this is calculated when you checkout.

There is a 99p P&P charge for Free Nappy and Baby Wipes Samples.

For more information, please see the Beaming Baby Free Delivery Page:
Free Delivery Baby Products
If you place your order before 3pm on a weekday, we'll deliver the next day to most UK addresses.

If you order on a Friday, your parcel will be delivered on Saturday. Orders placed after 3pm on a Friday will be shipped the following Monday for delivery Tuesday.

On the day of delivery you will receive a text and/or email from DPD with your one-hour delivery time slot.

We use DPD (uniformed drivers) for most deliveries, or Royal Mail for smaller parcels under 2 kg.
Yes, when your order leaves our warehouse we will email you a tracking reference number and a link to the appropriate courier (Royal Mail for smaller parcels, DPD for larger ones). Simply click on the link, then copy and paste your reference number.

If you have any difficulty with this, please don't hesitate to contact us through Live Chat on the Web Site or on the phone.
Yes, we serve many customers from all over the world.

International Delivery takes around 4 to 5 working days.

For more details on international delivery charges, please see this page:
Worldwide Delivery Baby Products


Returns and Exchanges

Yes! As part of our Total Happiness Guarantee, we offer FREE Returns, Full Refunds and Free Exchanges. This means, if you order a bulk buy case of nappies, but your baby needs the next size up, before you finish the case, we will collect any remaining packs and exchange them for the correct size!

For more details the incredible Beaming Baby Free Collection Service, please see this page:
Free Returns For Baby Products
It’s so easy! Simply call us on 0800 0345 672 or email returns@beamingbaby.co.uk and let us know which items you’d like to return, and the quantity.

We will email you our FREEPOST returns address which you can print out and stick on the parcel, then drop the parcel off at your local post office at a time that is convenient for you.

For larger parcels you we can arrange a DPD collection from your home or workplace.

If you are exchanging nappies for the next size up, DPD will deliver the bigger size nappies and bring the returns label when they collect. All you have to do is have the parcel ready!

For more details the incredible Beaming Baby Free Collection Service, please see this page:
Free Returns For Baby Products
Yes! You can return any individual packs of nappies, as long as they are unopened.

Once the nappies have returned to our warehouse we can either, refund you, add credit to your account, or exchange the nappies for the next size up.


Beaming Baby Angels

Our Angels support organic and eco-friendly baby suppliers by investing £10 a month into their Beaming Baby account to spend whenever they want - in return for discounts, freebies, exclusive offers and more.

Find out more about Angels
You’ll deposit £10 each month in your Beaming Baby account. This money is yours to spend on anything from Beaming Baby. Or, you can withdraw it at any time if you haven’t used it. So there’s absolutely no risk for you.

Find out more about Angels
- Up to 50% Off each time you buy.
- Free Delivery with every order.
- Exclusive Angel offers every month.
- Access to Angel-only free gifts.

Find out more about Angels
Your investment helps us support and invest in organic farmers, chemical-free suppliers and GOTS certified factories that we use to produce the purest and most skin-friendly products on the planet. Together we are increasing organic production, and reducing the use of chemical fertilisers, insecticides and pesticides all around the world.

Find out more about Angels


Subscribe & Save!

Simply pick which size nappy you need, and which bundle you’d like to subscribe to. Then go through our regular checkout process. There are 4 bundles to choose from:
1. Bio-Degradable Nappies
2. Bio-Degradable Nappies and Organic Baby Wipes
3. Bio-Degradable Nappies and Made From Plants Cornstarch Nappy Sacks
4. All three! – Nappies, Wipes and Nappy Sacks

We will send your same bundle every 4 weeks without you having to lift a finger!

Head to our Subscribe and Save page to find out more.
The best way to do this is to give us a call on 0800 0345 672 and we will sort everything for you. We’ll stop your subscription for the current nappy you no longer need, and set you up with a brand new subscription for the correct size.

We can either send your next order of the new size right away, or schedule it for a date you think you’ll need them.
Yes! Give us a call any weekday before 3 PM on 0800 0345 672 and we can send your next subscription bundle right away and it will be delivered the following day (including Saturdays!).
No problem at all. Go to your online account, then under “My Subscription Profiles” click “View Subscription”. At the top, click the “Pause” button.

Whenever you are ready to restart your subscription, come back to the same place and click “Resume Profile”.
Yep! You can cancel anytime. There is no minimum time or number of orders you have to sign up for.


Order Hiccups

We are constantly updating our website to make ordering with Beaming Baby as seamless as possible.

Very occasionally these updates can result in the checkout page struggling to load.

9 times out of 10, if you simply clear your internet browser cache and history and try again then everything should work fine. If you need any advice on how to do this, or if this doesn't solve the issue, give us a call on 0800 0345 672 and we can help you place your order over the phone.
If your Beaming Baby parcel arrives and something is missing, the chances are that we have just sold out of that item before our new stock has arrived.

If so, you should have received an email from us right after you placed your order informing you of the delay.

We will keep the item on back order for you, and despatch it with Next Day Delivery the moment it arrives in our warehouse.

If you would like to order an alternative item, or no longer require the item, then please call or email us and we will help in any way we can.
If your Beaming Baby parcel arrives and it is not what you are expecting, please contact us right away so we can help you as quickly as possible.

Call us on 0800 0345 672 or email orders@beamingbaby.co.uk

Our dedicated warehouse team pack each and every parcel with care, but once in a baby blue moon the wrong item can find its way into a parcel.

We will send you the correct item immediately with Next Day Delivery, and arrange a free return for the incorrect item.


Bio-Degradable Nappy Questions

For Free Nappy Samples, please fill in the form on the Home Page HERE.

You will be asked to confirm your baby's Nappy Size and where you would like us to send the samples.

There is a 99p charge to contribute to Postage and Packing - you will receive a £5.00 Voucher to redeem on your next order from Beaming Baby, Plus Free Bonuses with the samples!
For Free Baby Wipes Samples, please add the product on this page to your basket:
Beaming Baby Bio-Degradable Eco Wipes Samples

There is a 99p charge to contribute to Postage and Packing - you will receive a £5.00 Voucher to redeem on your next order from Beaming Baby.
The most common solution for a leaky nappy is to try the next size up.

As an existing customer, we will be delighted to send you a Free Sample of the next size up to try, just call us or use the Live Chat facility on the site to request a sample. It might be a good plan to order a pack of the next size up and request a free sample with this, so you can try the new nappy size before opening the pack...

See our Free Returns Policy here: Free Returns For Baby Products
Occasionally, a leaky nappy is due to 'heavy wetting'. This is more likely to cause problems with Washable Nappies, but can sometimes happen with Disposable Nappies too.

We recommend trying the next size up - especially for nights - because the bigger the nappy, the more absorbent material to soak up the wee! Another option is to add a pad for extra absorbency. The Beaming Baby Bamboo Insert is great for this purpose:
Beaming Baby Reusable Nappy Bamboo Insert
Beaming Baby Nappies are over 75% Bio-Degradable, including packaging!

Standard nappies are approximately 20% Bio-Degradable and Eco Nappies are between 35 and 49% Bio-Degradable. So Beaming Baby Nappies are by far the most Bio-Degradable Nappies in the UK, Europe and, as far as I am aware, the world!

This means that most of a Beaming Baby nappy will Bio-Degrade in just 4 years, compared to the mind-blowing 400 years that standard nappies take. The only parts that won’t Bio-Degrade in that time are the elastic and Velcro in the waist band.

CLICK HERE to view Beaming Baby Bio-Degradable Nappies
Beaming Baby Nappies are designed to be disposed of to landfill, where 77% of them will bio-degrade in just 3-4 years, compared the hundreds of years that standard disposable nappies take.

As with all Eco Nappies there are elements of the nappy that will not biodegrade as quickly i.e. Velcro tabs and elastic in the legs and ideally these would have to be removed for a better and fuller biodegradability.

Some of our customers are able to do this and they compost the nappies themselves as they have the facilities, but we appreciate that this is not always going to be possible for all our customers.

Our biodegradable nappy sacks are made from a plastic which has an additive added, causing them to break down in the environment in 2-5 years. This will happen in landfill as well, as it is a chemical process that will occur without the need for air or light.
Not only have we RADICALLY reduced the chemicals in these nappies, and removed any Harsh Chemicals altogether, but we have also introduced a REVOLUTIONARY Naturally Breathable Layer against Your Baby's Skin. Combined with a TOTALLY GM FREE Absorbent Core to keep the wetness away from your baby's bottom for up to 12 hours.

They use 54% Less Chemicals than Standard Disposable Nappies and are Kind to All Babies; especially for those with Eczema or Sensitive Skin.

CLICK HERE for deals on Beaming Baby Bio-Degradable Nappies
Single Pack
Size 1 Mini - 20 Nappies
Size 2 Midi - 40 Nappies
Size 3 Maxi - 34 Nappies
Size 4 Maxi Plus - 34 Nappies
Size 5 Junior - 31 Nappies
Size 6 XL - 34 Nappies

Bulk Buy
Size 1 Mini - 160 Nappies
Size 2 Midi - 160 Nappies
Size 3 Maxi - 136 Nappies
Size 4 Maxi Plus - 136 Nappies
Size 5 Junior - 124 Nappies
Size 6 XL - 136 Nappies

CLICK HERE to see our amazing Bio-Degradable Nappy Bulk Buy Offers.
Size 1 Mini - 2-6 kgs, 4-13 lbs
Size 2 Midi - 5-8 kgs, 11-18 lbs
Size 3 Maxi - 7-11 kgs, 16-25 lbs
Size 4 Maxi Plus - 9-15 kgs, 23-34 lbs
Size 5 Junior - 15+ kgs, 33+ lbs
Size 6 XL - 16+ kgs, 35+ lbs

CLICK HERE to choose your nappy size and view deals.


Reusable Nappy Questions

Save at least £400 per baby compared to disposable nappies.

Purest for your baby - naturally absorbent so no need for gels or chemicals.

Best for the environment - less resources used, nothing goes to landfill.

CLICK HERE to try Reusable Nappies today!
They take a little more effort than disposables, but are well worth trying. We recommend starting with reusable nappies when your baby is 8 to 12 weeks old.

Why not try our Beaming Baby Reusable Nappy Trial Pack? Each nappy comes with a freefree bio-degradable, disposable liners (to catch the poo!)

CLICK HERE to try Reusable Nappies today!

If you want to start earlier than 8 weeks, then Bambino Mio are a great option favourite.
1. Half fill a Nappy Bucket with water and add a shake of Bambino Mio Nappy Fresh to make it smell nice.

2. Put a Nappy Mesh into the bucket to make it easy to pull the nappies out!

3. When your baby's nappy needs changing, remove nappy liner and throw into the loo.

4. Put the nappy into the bucket.

5. When the bucket is full or you're about to start a clothes wash, take the bucket to the washing machine, pull the nappies out (in the nappy mesh bag) and put into the machine.

6. Hang out to dry over night.
Newborn babies may need to be changed 8 or so times every day, so you will need at least 16 nappies.

Older babies may only need 4 changes each day, so 8 nappies should be enough.

SAVE 10% when you buy 4 or more Reusable Nappies